Question 1

How does the valet service work in condominiums?

Accepted Answer

Residents request their vehicles via our exclusive app, WhatsApp, or SMS. The valet locates the car in the garage and delivers it safely and quickly to the pick-up area.

Question 2

Are the valets licensed?

Accepted Answer

Yes, all our professionals have valid driver’s licenses, undergo rigorous training, and are fully insured to guarantee total safety.

Question 3

Does the service include insurance for my vehicle?

Accepted Answer

Yes, we have insurance that covers any damages caused during maneuvers or movements performed by our professionals.

Question 4

Can I get help with my shopping bags and groceries?

Accepted Answer

Yes, we assist with removing shopping bags and packages from your car, but our support is limited to the external area of the building.

Question 5

How is vehicle control managed?

Accepted Answer

We use our exclusive ValetIQ Pro app, which registers every entry and exit, generates digital tickets, and keeps all records organized and secure.

Question 6

Is the service available 24 hours?

Accepted Answer

It depends on each condominium’s contract, but we usually operate during all porter hours and according to residents’ needs.

Question 7

Can visitors use the valet service?

Accepted Answer

Yes, we welcome guests and visitors with the same care, registering their vehicles to ensure everyone’s safety.

Question 8

Is there emergency support for vehicle problems?

Accepted Answer

Yes, we have an air compressor for tires, battery chargers, a quick tire repair kit, and a first aid kit available on-site for emergencies.

Question 9

Is the transfer and private driver service included?

Accepted Answer

No. This service is negotiated separately with each client according to their specific needs, offering personalized and trusted transportation with the same valet professional residents know.

Question 10

Does Rize Valet provide periodic reports?

Accepted Answer

Yes, we deliver complete periodic reports based on each condominium’s requirements, ensuring full transparency and organized management.

Question 11

Do you offer valet services for hotels, restaurants, and events?

Accepted Answer

Yes, we operate in hotels, restaurants, and social or corporate events, always with the same quality, organization, and safety that make Rize Valet a reference in the market.

Question 12

What makes Rize Valet different from other companies?

Accepted Answer

Our biggest strengths are commitment, safety, and technology. We combine an exclusive app, licensed and insured professionals, and a customer-focused approach to deliver valet services with excellence, care, and reliability.